Horrifying yes but AI also shouldn’t be overestimated, its one thing to create an algorithm that incorporates vocal tics as part of the the potential outputs but it still cannot mirror the complexity of human decision making. The Duplex is programmed to self-monitor and identify task demands that exceed it’s capacity and notify a human assistant. If the person taking the reservation had made a literary reference, this would have elicited a “tell” from Duplex. The larger issue is how Google and Silicon Valley is making surveillance and digital intrusion normative.